We deliver to medical professionals within Germany by parcel service or forwarding agent (bulky goods) from a net order value of € 100,- free of charge, including packaging. For deliveries within Gemany, we charge freight costs of € 4.80 for orders under € 100, - and an additional minimum quantity fee of € 6, - for orders under € 50. The risk for the shipment is transferred to the customer when the goods are handed over to the carrier.
An order is considered to have been placed when you receive an order confirmation from us. If you are ordering from us for the first time, we ask you to specify your medical activity. We will contact you by telephone and ask for an identification by fax with your doctor's stamp or trade licence. For new customers, who do not yet have any legitimation, we only deliver against credit card, Paydirect or Paypal payment. The order is only valid after receipt of payment. The right of prior sale is reserved.
Delivery times and availability of goods stated by us are for guidance only and remain non-binding; subject to prior sale. Possible delays do not entitle the customer to claims for damages. We reserve the right to make partial deliveries if this is advantageous for a speedy processing. Partial deliveries made and invoiced by us are to be settled within the framework of our terms of payment.
In view of the changing economic circumstances, our catalogue prices must remain non-binding. They are net prices, plus the statutory value added tax. Obvious spelling mistakes in our offers do not bind us. The catalog prices valid at the time of order confirmation shall apply. Unless otherwise agreed, our prices are net, plus the applicable value added tax, payable within 14 days.
Our goods are medical products, and legal regulations must be observed when taking them back. Provided that the goods are properly delivered, our goods can therefore not be returned for reasons of health protection. This includes also custom-made products, special orders, chilled goods, medicines, sterile articles. For all other articles, we can make an exception after consultation with our customer advisors if the goods are in their original packaging, undamaged and unused. However, for the inspection of the goods we have to charge a handling fee of 10% of the net value of the goods, but at least 10,- €.